Privacy Policy — jilicrown Casino

1. Introduction

jilicrown ("jilicrown," "we," "us," "our") is committed to protecting the privacy and security of the personal information entrusted to us by our players. This Privacy Policy describes how jilicrown collects, uses, stores, shares, and protects personal data in connection with the operation of the jilicrown online casino platform.

This policy applies to all individuals who access or use the jilicrown website, create a player account, make a deposit or withdrawal, participate in any game or promotion, or otherwise interact with jilicrown's services. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

jilicrown operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC).

2. Data Controller

For the purposes of the Data Privacy Act of 2012, jilicrown acts as the personal information controller in respect of the personal data it collects from players and website visitors. jilicrown determines the purposes and means of processing personal data in connection with the operation of the platform.

Where jilicrown engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as personal information processors and are bound by contractual obligations to process data only in accordance with jilicrown's instructions and applicable law.

3. Personal Data We Collect

jilicrown collects personal data through several channels, including account registration, payment processing, customer support interactions, and your use of the platform. The categories of personal data we collect include:

• Identity Data: Full name, date of birth, nationality, and government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license) collected for age and identity verification purposes.
• Contact Data: Email address, mobile number, and residential address in the Philippines (including city, e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Financial Data: GCash account details, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals. jilicrown does not store full bank account numbers beyond what is necessary for transaction processing.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Transaction Data: Records of all deposits, withdrawals, wagers, game results, bonus credits, and promotional activity associated with your jilicrown account.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session duration collected automatically when you access jilicrown.
• Usage Data: Information about how you navigate and interact with the jilicrown platform, including pages visited, games played, and features used.
• Communications Data: Records of your interactions with jilicrown customer support, including live chat transcripts and email correspondence.

4. How We Use Your Personal Data

jilicrown uses the personal data it collects for the following purposes:

• Account Management: To register and maintain your jilicrown player account, verify your identity and age, and manage your account settings and preferences.
• Service Delivery: To provide access to jilicrown's games, process deposits and withdrawals, credit bonuses, and deliver the core functionality of the platform.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable legal and regulatory obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, self-exclusion, and session reminders.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with account-related matters.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the jilicrown platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings.

5. Legal Basis for Processing

jilicrown processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilicrown — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML obligations, and KYC requirements mandated by Philippine law.
• Legitimate Interests: Processing is necessary for jilicrown's legitimate interests in preventing fraud, ensuring platform security, improving services, and conducting responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: Where jilicrown relies on your consent as the legal basis for processing — for example, for certain marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

jilicrown does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on jilicrown's behalf under contractual data processing agreements.
• Game Content Providers: Licensed game studios and software providers whose games are available on jilicrown. These providers may receive limited technical data necessary to deliver game content and ensure fair play.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities where disclosure is required by law, court order, or regulatory direction.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by jilicrown in connection with the operation of the platform, subject to professional confidentiality obligations.

Any third party engaged by jilicrown to process personal data is required to implement appropriate technical and organizational security measures and to process data only in accordance with jilicrown's documented instructions.

7. Cookies and Tracking Technologies

jilicrown uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the jilicrown platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players navigate and use the jilicrown platform. This information helps us identify areas for improvement and optimize the user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the jilicrown platform. jilicrown does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

8. Data Retention

jilicrown retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active jilicrown account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
• Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by PAGCOR licensing conditions and AML regulations.
• Customer Support Records: Retained for three (3) years from the date of the interaction, or longer if the matter is subject to ongoing dispute or legal proceedings.
• Technical and Usage Data: Retained for up to twelve (12) months from collection, after which it is aggregated or anonymized.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with jilicrown's data disposal procedures.

9. Data Security

jilicrown implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilicrown platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting personal data access to authorized jilicrown personnel on a strict need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of the jilicrown platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data privacy obligations and secure data handling practices.

While jilicrown takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilicrown will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilicrown:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jilicrown holds about you, together with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jilicrown. You may update certain account details directly through your jilicrown account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilicrown's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilicrown's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jilicrown has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact jilicrown's Data Protection Officer via the contact details provided in Section 13 of this policy. jilicrown will respond to all verified data subject requests within thirty (30) days of receipt.

11. Children's Privacy and Age Restrictions

jilicrown's services are strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. jilicrown does not knowingly collect personal data from individuals under the age of 21.

If jilicrown becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the originating payment method following verification. If you believe a minor has registered on jilicrown, please contact customer support immediately.

12. Changes to This Privacy Policy

jilicrown reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this policy will be communicated to registered players via the email address associated with their jilicrown account and/or via a prominent notice on the platform, at least seven (7) days prior to the changes taking effect where practicable.

The "Last Updated" date at the top of this policy reflects the most recent revision. Your continued use of jilicrown following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how jilicrown protects your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jilicrown's handling of your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the jilicrown website — the fastest way to reach us for urgent matters.
• Email: [email protected]

jilicrown aims to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days. If you are not satisfied with jilicrown's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.